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Terms & Conditions

Scratch&Pout Terms & Conditions

The use of the Scratch&Pout website and ordering system is in accordance with the Terms and Conditions below. Your use of this site or purchase from Scratch&Pout indicates your acceptance of these terms and conditions. Scratch&Pout reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Scratch&Pout aim to despatch all orders within 3-4 working days subject to availability. All goods will be wrapped and packaged very carefully to ensure a safe delivery. If an item is not in stock or we anticipate any delays we will let you know immediately.

Scratch&Pout offers three types of shipping provided by two suppliers anywhere in the UK.


Royal Mail

Signed delivery 1-3 days                                                                         £4.40

2nd Class standard delivery                                                                  £3.40

Signed & Tracked Special delivery – Guaranteed by 1pm              £8.40

My Hermes

Signed 2-day delivery                                                                             £4.00

Delivery is Monday to Saturday (excluding Sunday and Public Holidays). If your order is above £30 delivery is free!

*Scratch&Pout aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times will need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Scratch&Pout cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

All orders placed are subject to availability and acceptance by Scratch&Pout.

To minimise errors and ensure prompt delivery of products, orders should be placed using our online ordering system.

Any attempt to cancel an order must be made as soon as possible. Cancellations will not be accepted after an order has been dispatched. Cancellations must be communicated by email to

All payments are made through PayPal, you do not need to have a PayPal account in order to place an order, just follow the on screen instructions to complete and once completed you will be redirected back to the site.

Scratch&Pout warrant all products to be free from any defects or faults. This warranty is not transferable.

Any goods that are deemed by Scratch&Pout to be faulty will be replaced by Scratch&Pout after return of the unused goods has been completed at the customer’s expense in the same condition that the goods were received. There are no refunds. The customer is responsible for any shipping and insurance cost involved in sending the faulty goods back to Scratch&Pout. Scratch&Pout is not liable to replace products for any return package of unused goods that are sent by the customer and do not arrive. This exchange policy only covers the items sold by Scratch&Pout.

All warrantees are voided if returned product is found in any way to be used, mishandled, modified, tampered, or physically damaged.

In completing and submitting an order for products, you will be providing us with personal information.

Your information and any other personal information that you may provide to us will be held by us to be used for management purposes, to process your order (and any future orders you may make), to enforce any legal or other rights we may have against you in any manner that we see fit, and to keep you informed about new products, special offers and other information that may be of interest to you, including without limitation via electronic messages.

No private information or personally identifiable information will be provided to any external parties to Scratch&Pout except for the sole purpose of completing your order.

If this information is not provided, your order may not be processed.

Scratch&Pout reserves the right to change/withdraw products without notice and amend prices at any time.

Information contained throughout the web pages is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

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